1. How a purchase works

The dk-tehno.ru website is a catalog. A request sent through the website is not a sales contract: a manager of DK Tekhnolodzhis LLC contacts you, and the contract is concluded with the manager, either in the showroom or remotely, with the vehicle delivered to your city by a transport company. Information on the website is not a public offer; see the Terms of Service.

How a return works depends on whether you saw the goods before the contract was concluded. It is described below under the Russian Consumer Protection Law (the “Law”) and the Retail Sales Rules approved by Government Decree No. 2463 of December 31, 2020 (the “Rules”).

2. Bought in the showroom

Motor vehicles, pleasure boats and other personal watercraft are on the list of non-food goods of proper quality that cannot be exchanged (annex to the Rules). A working vehicle (ATV, side-by-side, snowmobile, jet ski) bought in the showroom cannot be exchanged or returned.

Parts and accessories of proper quality can be exchanged for a similar item within 14 days, not counting the day of purchase, if they have not been used and their appearance, properties, seals and labels are intact (art. 25 of the Law). If no similar item is available, the money is refunded.

3. Bought with delivery, without seeing the goods

If the contract was concluded remotely (by phone, in messages, from the description on the website) and you did not see the goods before receiving them, art. 26.1 of the Law and the remote-sales section of the Rules apply. This covers vehicles and parts alike.

• You may refuse the goods at any time before delivery and within 7 days after it.
• If written information on how and when goods can be returned was not handed to you with the goods, the period is 3 months from delivery.
• Goods of proper quality are taken back if their appearance, properties and the proof of purchase are preserved. Without the document you may still rely on other evidence of the purchase.
• Goods of proper quality with individually defined properties that only the buyer can use, such as a vehicle modified to your order, cannot be returned.
• The money is refunded within 10 days of the claim, less the seller's cost of shipping the returned goods back from you.

4. If you find a defect

If the goods have a defect the seller did not disclose, you may demand that it be fixed free of charge, that the goods be replaced, that the price be reduced, or return the goods for a refund (art. 18 of the Law). This holds however you bought them.

Vehicles are technically complex goods (list approved by Government Decree No. 924 of November 10, 2011). For them, you may cancel the contract or demand a replacement within 15 days of delivery. After that, only if the defect is material, if the repair deadline was missed, or if the vehicle could not be used for more than 30 days in total in a year of the warranty period because of repairs of different defects.

The warranty period is stated in the contract and the warranty card. The seller checks the quality at its own expense. The seller arranges and pays for shipping bulky goods for repair, replacement or return.

5. How to contact us

Call a manager and send a written claim by email or hand it in at the showroom. State your full name and phone number, the contract date and number, the model and the VIN or serial number, what happened, what you request and, for a refund, your bank details.

DK Tekhnolodzhis, Limited Liability Company
PSRN: 1177847007139, TIN: 7816629692
Registered address: 194292, Saint Petersburg, 1st Verkhniy lane 12, letter V, premises 1-N, room 112, Russia
Showroom: г. Санкт-Петербург, 3-ий Верхний переулок, д. 5М
Email: office@dk-tehno.ru
Phone: +7 (921) 758-69-68